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This Classic Edition of the best-selling textbook offers an in-depth overview of approaches to the study of memory. With empirical research from both the real world and the neuropsychological clinic, the book explains the fundamental workings of human memory in a clear and accessible style.�This edition contains a new introduction and concluding chapter in which the author reflects on how the book is organized, and also on how the field of memory has developed since it was first published.

Essentials of Human Memory evolved from a belief that, although the amount we know about memory has increased enormously in recent years, it is still possible to explain it in a way that would be fully understood by the general reader.

After a broad overview of approaches to the study of memory, short-term and working memory are discussed, followed by learning, the role of organizing in remembering and factors influencing forgetting, including emotional variables and claims for the role of repression in what has become known as the false memory syndrome. The way in which knowledge of the world is stored is discussed next, followed by an account of the processes underlying retrieval, and their application to the practical issues of eyewitness testimony. The breakdown of memory in the amnesic syndrome is discussed next, followed by discussion of the way in which memory develops in children, and declines in the elderly. After a section concerned with mnemonic techniques and memory improvement, the book ends with an overview of recent developments in the field of human memory.

Written by the leading expert in human memory, recently awarded the British Psychological Society Research Board Lifetime Achievement Award, Essentials of Human Memory will be of interest to students of Cognitive Psychology, Neuropsychology, and anyone with an interest in the workings of memory.

• Sales Rank: #1136735 in Books
• Published on: 2013-10-12
• Original language: English
• Number of items: 1
• Dimensions: 9.24" h x .72" w x 6.27" l, .0 pounds
• Binding: Paperback
• 336 pages

About the Author

Alan Baddeley is Professor of Psychology at York and one of the world's leading authorities on human memory. He is celebrated for devising the ground-breaking and highly influential working memory model with Graham Hitch in the early 1970s, a model which still proves valuable today in recognising the functions of short-term memory. He was awarded a CBE for his contributions to the study of memory, is a Fellow of the Royal Society, of the British Academy and of the Academy of Medical Sciences.

Most helpful customer reviews

1 of 1 people found the following review helpful.
An enjoyable read. :)
By Kevin S. W.
First off, an older edition of this was suggested as further reading when I took a class on human memory. Finding I had rather limited time already for the outside class materials I chose not to purchase it, and after the quarter ended I looked into it.

I preordered this book from Amazon, waited dutifully for the paperback edition to get printed, and since it has arrived I've steadily made time for it. The book so far is an excellent read, covering many of the materials that were presented in my class, and a few that were not, all in an easy to understand format.

The book is very easy to understand for this undergraduate psychology student, and approaches the topics as though you have no background in the field. I believe it strikes an excellent balance between a textbook, covering the essentials of the field, and a introduction to human memory. For now, while only a couple chapters in, it has been a great read and continues to compel me to find time to continue reading more. :)

0 of 0 people found the following review helpful.
Five Stars
By Cerulean
Arrived promptly in perfect condition. Love it! Very interesting and amusing textbook. Bought it for a class.

0 of 0 people found the following review helpful.
Four Stars
By Gilberto Perez
Very Good

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Psychology reference

• Sales Rank: #4458389 in Books
• Published on: 1994
• Binding: Paperback

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[D431.Ebook] Free PDF The Second Siege: Book Two of The Tapestry, by Henry H. Neff

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A fast-paced, genre-blending adventure—now in paperback!

The Tapestry series continues to weave threads of fantasy, mythology, science fiction, and mystery into a wholly original adventure that appeals to fans of everything from Harry Potter to Lord of the Rings to The X-Men. Genre-blending and fully illustrated, The Tapestry novels have caught the attention of middle-grade and young adult readers alike—and the series is only getting bigger.

In this second book of the series, grave forces are converging to seize control of the Book of Thoth, a hidden artifact whose pages hold the key to creating—or unraveling—the very threads of existence. Max McDaniels and David Menlo embark on a quest to protect the book from the demon Astaroth, who would exploit its secrets with dire consequence. And with Astaroth free after centuries of imprisonment, the world outside Rowan’s gates has already become hostile.

Far from home, cut off behind enemy lines, Max and his allies must journey across Europe, descend into the fabled Frankfurt Workshop, brave the tangled corners of the Black Forest . . . and cross beyond the veils of our very world.

"After devouring this title, young fans will be clamoring for more."—Kirkus Reviews

Visit www.rowanacademy.com for original content, exclusive artwork, and more!

• Sales Rank: #346418 in Books
• Brand: Bluefire
• Published on: 2010-08-24
• Released on: 2010-08-24
• Original language: English
• Number of items: 1
• Dimensions: 7.65" h x 1.23" w x 5.32" l, .73 pounds
• Binding: Paperback
• 512 pages

Features

• Henry H. Neff
• fantasy and magic
• Fairy Tales, Folk Tales & Myths

From School Library Journal
ISBN:9780375938962Grade 5–8—Fans of The Hound of Rowan (Random, 2007) will love this sequel. Those who haven't read the first book will simply be puzzled. In their second year at Rowan Academy, Max McDaniels and his roommate David Menlo, a mystic, discover that they must live with the Witches to fulfill a pact made years before they were born. To keep them and the Book of Thoth safe from the demon Astaroth and in the hands of Rowan agents, they are "kidnapped" by an ally. While on the run, the Red Branch offers to activate Max to be its newest agent. Initially, Max demurs but after dodging danger in Europe, finding his mother in the land of the Sidh, discovering his real father's identity, and having several harrowing encounters with Astaroth, he embraces his identity as the reincarnation of Cuchulain and joins as a full-fledged agent. The Second Siege is chock-full of magic, myth, and adventure, and has some fun and interesting characters and an intense, engaging plot. That said, without the background information from the first book, it will be hard for readers to follow.—Lisa Prolman, Greenfield Public Library, MA

From Booklist
It’s Max McDaniels’ second year at Rowan Academy, a contemporary American boarding school where students are trained to fight against supernatural foes. He and his sorcerer roommate, David, along with several others, human and non, are embroiled in a quest to stop the demon Astaroth from finding the Book of Thoth, which holds the key to all creation. As governments fall to Astaroth, Max and David travel across Europe and beyond in search of the book’s location. Proud, emotional Max and frail, calculating David suffer realistic setbacks and humbling experiences that change them, while Astaroth is delightful in his sly, polite wickedness. Neff’s writing is infused with history and myth, and a sense of adventure: add well-rounded characters, and this makes for�a captivating read.� New readers should start with the first book, The Hound of Rowan (2007) as this one doesn’t look back, but the dark conclusion and its potential consequences will ensure an eager readership for the third. Although Neff will not escape Harry Potter comparisons, in this volume he moves into his own distinctive voice. Grades 6-9. --Krista Hutley

About the Author

Henry H. Neff is a full-time author and illustrator. Previously he has been a business consultant in Chicago and a high-school teacher in San Francisco. He now lives in Brooklyn with his fianc�e.

You can visit the author at www.henryhneff.com.

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12 of 12 people found the following review helpful.
Great sequel, fun and entertaining
By BostonReader
Wow. What a great story. For those of you who read Neff's first installment, "The Hound of Rowan", you will really enjoy this book. Right from the beginning, the story line grabs you as we find a more mature Max McDaniels using his newfound powers to get out of a tight situation. Max now has more control of his formidable physical gifts and immediately demonstrates why he is such a threat to "The Enemy". And the book doesn't slow down from there. The battle of good versus evil pitched in Neff's first book intensifies as Max, David Menlo and the rest start a quest around the world to gather critical resources to aid their fight. As the enemy closes in and starts to reshape the world around them, Max and crew must travel to Europe, relying on a network of allies to stay hidden, all while Max continues to learn more about himself, his family, and his responsibilities for the future. After a variety of toe-to-toe interactions with the enemy, a visit to Rassmussen's Workshop, the Second Siege culminates in an epic standoff in the fight for who will control earth as we know it.

This story has the epic feel of "Lord of the Rings", the youthfulness of "Harry Potter", and the sophistication and modernity of "Mission Impossible." I highly recommend this to readers of the first book and encourage new readers to pick up the Hound of Rowan to get started with this great new series.

I cannot wait for the next book to see what happens...

11 of 12 people found the following review helpful.
Brilliant Sequel
By Mind'sEye
As compellingly exciting and funny as The Hound of Rowan is, book two of The Tapestry takes the series to a thrilling and sophisticated new level. The story expands exponentially--geographically across the globe, with significant consequences for the world, and an indication of the tremendous challenges to be faced by the chosen young heroes Max and David. To meet these demands, they must grow up strong and fast, and their personal development is as fascinating as the circumstances in which they find themselves. The Second Siege is filled with exciting action, mythological grandeur, and much to think about in terms of both the formation of personal character and the larger stage of history.

7 of 7 people found the following review helpful.
Wow! I could not put it down
By Billiam
"The Second Siege" is book two of The Tapestry that takes the series to a thrilling and sophisticated new level. You become deeply involved with the two main characters Max and David as they grow and develop. You can't help but personally feel their highs and lows throughout. I am a serious Harry Potter fan but may have found its rival. This is a great book! I can't wait for the next one in the series.

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An American Childhood in Rome in the '60's. Mr. Ritter recalls his years spent in Rome, Italy growing up and attending the Overseas School of Rome and Notre Dame International.

• Sales Rank: #1445244 in eBooks
• Published on: 2011-12-12
• Released on: 2011-12-12
• Format: Kindle eBook

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Inorganic Chemistry, by Balaram Sahoo, Nimai Charan Nayak, Asutosh Samantaray, Prafulla Kumar Pujapanda

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This comprehensive text covers the course curriculum of inorganic chemistry for undergraduate (honours) and postgraduate students. It explains the traditional concepts and principles of chemistry as well as the properties and reactions of the elements and their compounds.
Divided into four parts, the book gives a cohesive knowledge about chemistry beginning with the atomic structure, bonding and molecules and then proceeding to a study of physical and chemical properties of non-transition and transition elements, and finally concluding with some special topics and emerging areas of inorganic chemistry such as non-aqueous solvents, organometallic compounds and bioinorganic chemistry. The structures of compounds have been discussed in the light of advances in structural inorganic chemistry including valence bond, molecular orbital theory and more particularly ligand field theory.
The book explains the subject in a clear, direct and understandable way to the students. It is profusely illustrated and provides numerous chapter-end exercises aimed at developing a sound understanding of the subject.

• Sales Rank: #4709253 in Books
• Published on: 2012-12-13
• Original language: English
• Dimensions: .0" h x .0" w x .0" l, 1.10 pounds
• Binding: Paperback
• 1048 pages

About the Author
BALARAM SAHOO, PhD, was Professor of Inorganic Chemistry at Indian Institute of Technology Kharagpur, and is recognized as an excellent teacher. He has made outstanding contributions in Photochemical isolation of Uranium (IV) compounds and synthesis of polynuclear complexes and their magneto chemical studies . His research in the field of macrocyclic and encapsulated complexes stands out as something phenomenal. He is the author of World of Chemical Elements and Principles and Problems of Chemistry which have encouraged many young readers interest in chemistry. He is an expository writer of popular science essays and pedagogical articles.
NIMAI CHARAN NAYAK, PhD, was Principal and Professor at Dhenkanal Autonomous College, Odisha. He began his research and teaching career at Ravenshaw College, Cuttack (now Ravenshaw University). His research on kinetics and mechanism of inorganic complex reactions has been highly acclaimed. His book in collaboration with Professor Sahoo on Principles and Problems of Chemistry has inspired students in solving chemical problems. He is a prolific writer in Popular Science.
ASUTOSH SAMANTARAY, PhD, is Professor and Head, Postgraduate Department of Chemistry, Orissa University of Agriculture and Technology, Bhubaneswar, Odisha. He is the member of several scientific societies of repute. His research work on metal complexes has attracted significant attention. He has co-authored a book Concepts of Chemistry which is prescribed to the students at college level for introductory courses. Also, he has authored a number of review articles on environ-mental science.
PRAFULLA KUMAR PUJAPANDA, PhD, was Reader and Head, Department of Chemistry, Dhenkanal Autonomous College, Odisha. He has a teaching experience of over three decades and has served various colleges in Odisha. He received his doctorate from Indian Institute of Technology Kharagpur. His contribution to research on macrocyclic metal complexes has been extraordinary. He has authored many scientific reviews and popular scientific articles

Most helpful customer reviews

1 of 1 people found the following review helpful.
Excellent book
By Prasanta K Sahoo
I think it's an excellent book and worth the money. I would strongly recommend this book for undergraduates and graduates .

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[P725.Ebook] Get Free Ebook Circle in the Square: Building Community and Repairing Harm in School, by Nancy Riestenberg

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Restorative practices are “what’s happening” in schools today. This book, by one of the leaders in the field, draws from real-life experience as well as the available literature. It is comprehensive but practical and readable: it includes the why, the what, and the how. Every teacher, every administrator—indeed many parents—ought to have this book.
— Howard Zehr, author of Changing Lenses and The Little Book of Restorative Justice

Nancy Riestenberg has been one of the most articulate advocates of restorative justice in a variety of contexts. Her work in schools, however, is unsurpassed in providing educators with a wealth of knowledge about why and how zero tolerance policies are counterproductive. Most importantly, she is unsurpassed in giving school professionals new tools and showing them how to use them. It is this hands-on work—not more rules or even decent policy—that shows the promise in at least slowing down the school-to-jail pipeline. … I believe that Nancy also offers practitioners a “new theory” of discipline and learning that they can clearly understand and apply in their efforts to create peaceful schools where children and youth can truly learn.
— Gordon Bazemore, Director of the Community Justice Institute at Florida Atlantic University

Circle in the Square offers an insightful and practical guide to the development of restorative measures in schools in Minnesota. I can hear Nancy’s calm and reassuring voice in every page, in every story. … Of particular significance, Minnesota’s collaborative journey illustrates how the use of Circles, as a restorative measure, has shifted from a disciplinary response to a pedagogical foundation.
This book offers a rich treasure of stories, insights and guidelines for practice, written with wit, wisdom and integrity. Circle in the Square will touch the lives of many people and will guide us in restoring safe, healthy, and wise education systems for all children.
— Brenda Morrison, author of Restoring Safe School Communities

Even the most cynical critics of restorative approaches in schools could not help but be moved by this book. Nancy has written a powerful and compelling combination of research, evaluation, methodology, and stories that argues for the use of Circle and other restorative processes. The stories are heartwarming and moving and demonstrate a belief that young people are capable of making good and wise choices, of contributing in genuinely useful ways, and of being kind, compassionate human beings when they are given the right processes and opportunities to deal with the issues that arise when we live in community. Reading this was like being in the room with Nancy telling these stories.
I hope this becomes compulsory reading for all educators.
— Marg Thorsborne, Restorative practitioner and trainer, Australia


Nancy draws on her extensive experience of working with many different schools for over fourteen years. She helps them incorporate restorative approaches to discipline as well as create a healthy classroom climate. … This book establishes why a restorative approach is important, and it is full of practical examples of how to implement it. School folks urgently need the inspiration and information in this book.
— Kay Pranis, coauthor of Peacemaking Circles: From Crime to Community

I love the way the book is full of stories. Restorative practice really is all about ‘re-storying,’ giving us back the opportunity to share our own stories in any given incident, and Nancy has reminded me of the power of story to reach out to people’s hearts.
But we also need to connect with people’s minds, and Nancy does that too. … I hope [Circle in the Square] is as widely read as it deserves to be, for if it is, I think it will have a huge impact on the lives of adults and young people, not only in Minnesota schools but also far beyond.
— Belinda Hopkins, author of Just Schools and The Restorative Classroom

• Sales Rank: #792930 in eBooks
• Published on: 2012-02-25
• Released on: 2012-02-25
• Format: Kindle eBook

Review
Restorative practices are "what's happening" in schools today. This book, by one of the leaders in the field . . . is comprehensive but practical and readable; it includes the why, the what, and the how. Every teacher, every administrator - indeed many parents - ought to have this book. --Howard Zehr, author of Changing Lenses and The Little Book of Restorative Justice

Nancy Riestenberg has been one of the most articulate advocates of restorative justice . . . Her work in schools, however, is unsurpassed in providing educators with a wealth of knowledge about why and how zero tolerance policies are counterproductive. Most importantly, she is unsurpassed in giving school professionals new tools and showing them how to use them. --Gordon Bazemore, author of Restorative Juvenile Justice

For over a decade, Nancy Reistenberg continues to be an innovative visionary of harm reduction, violence prevention, and youth development through restorative measures in schools. Circle in the Square offers an insightful and practical guide to the development of restorative measures in schools in Minnesota. I can hear Nancy s calm and reassuring voice in every page, in every story. True to the values and practice of restorative justice, Nancy also includes the voices and stories of her many colleagues in Minnesota, and beyond. In doing so, Circle in the Square offers Minnesota s rich and diverse experience with restorative measures to be told. It has truly been a story of collaboration and capacity building. Of particular significance, Minnesota s collaborative journey illustrates how the use of Circles, as a restorative measure, has shifted from a disciplinary response to a pedagogical foundation. This book offers a rich treasure of stories, insights and guidelines for practice, written with wit, wisdom and integrity. Circle in the Square will touch the lives of many people, and guide us in restoring safe, healthy and wise education systems, for all children. --Brenda Morrison, author of Restoring Safe School Communities

About the Author
Nancy Riestenberg has over twenty-five years of experience in the fields of violence prevention education, child sexual abuse prevention, and restorative measures in schools. She has worked with school districts in Minnesota and twenty other states, from the Cass Lake-Bena School District in Minnesota to Chicago Public Schools. She also speaks nationally on restorative measures at conferences and through trainings. She provides technical assistance on violence and bullying prevention, school connectedness, school climate, dropout prevention, cultural relevance in prevention education, crisis prevention and recovery, and restorative measures. She has also provided technical assistance in restoring the learning environment to the Minnesota school districts that experienced school shooting incidents.

Nancy was a member of the design team for the National Institute of Corrections restorative conferencing curriculum for law enforcement and school personnel, Facilitating Restorative Group Conferences. She participated in the Restorative Justice and Teen Court Focus Group for the American Probation and Parole Association (APPA) and has written several articles on restorative measures in schools. She presented on Minnesota Restorative Practices at the Restorative Approaches to Conflict in Schools Seminar at the University of Edinburgh.

At the Minnesota Department of Education, she has worked with her colleagues on evaluating and implementing restorative measures in schools. She has analyzed data regarding disproportionate minority representation in suspensions and expulsions, student survey data regarding bullying, and data surrounding the state-wide violence prevention mass media campaign, You re The One Who Can Make The Peace. Prior to coming to the Minnesota Department of Education, Nancy worked for twelve years with the Illusion Theater s Sexual Abuse Prevention Program, which created and toured educational plays on child sexual abuse, domestic violence, and HIV/ AIDS prevention education. She coordinated the adaptation of Touch, the child sexual abuse prevention play, for the Red Lake People, and trained high school students in twenty different school districts in eight states to present social-issue prevention plays to their peers.

Most helpful customer reviews

2 of 2 people found the following review helpful.
Need convincing that restorative practices work? Read this book!
By Martha Brown
Circle in the Square is the inspiring story of restorative approaches as implemented throughout Minnesota schools and communities, as told by one of the country's foremost practitioners, Nancy Riestenberg. "Restorative approaches help to shift the dominant social norms from 'power over' to 'power with,' talking 'with' instead of talking 'at,' and 'we centered' instead of 'I centered'" (Riestenberg, 2012, p. xiii). Over the span of her 25 year career with the Minnesota Department of Education, where she is now Violence Prevention Specialist, Riestenberg documented the successes that teachers, counselors, community-based practitioners and administrators have had repairing harm, restoring relationships, teaching lessons,and changing lives.

I had the priviledge of being trained by Nancy Riestenberg in 2010, and Circle in the Square is consistent with the woman who has now become a friend and a mentor. The book is an honest, open portrayal of a powerful yet too often dismissed approach to building relationships and creating safe schools for our children. As Riestenberg (2012) says, "our own fears are no excuse for harming children" (p. 217). I would say, our own fears of change are no excuse for not moving forward implementing restorative approaches in schools nationwide. A teacher in a UK school for mentally and emotionally challenged students recently told me, "When I started here, I thought the whole restorative thing was rubbish. After a week, I was a complete convert. Simply put - it works." Circle in the Square has provided us with all the evidence we really need, and I believe after reading this book, you will agree that the time for restorative approaches in schools has arrived.

0 of 0 people found the following review helpful.
Should be required reading for all Educational Establishment
By Robert H. Appleby
At first blush this seems to be a bit too touchy/feely type of book. But on reflection, it does address a vital need in our growing uncivil communities. It is not the only avenue to pursue, but it is one which has much to offer. Certainly some new approach is needed for our problems in schools, such as lack of common sense and growing disrespect of authority.

0 of 0 people found the following review helpful.
Great book!
By Joy-traveler
The author relates her concepts in an engaging way. Highly readable and impactful. I recommend this to anyone in education.

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[F679.Ebook] Ebook Download Change or Die: The Business Process Improvement Manual, by Maxine Attong, Terrence Metz

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Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. Change or Die - The Business Process Improvement Manual provides you with the tools to do so. Packed with more than 70 pages of workshop tools, agendas, and activities that detail each of the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help you and your team make better decisions.

Developed from empirical research and bolstered by the results of client experience from hundreds of hours of facilitated workshops and BPI activity, Change or Die employs the authors' ENGAGE methodology. To ensure your team achieves its deliverables, the authors walk you through each BPI method. In each chapter you will find:

• Objectives and deliverables clearly identified
• Real-world examples from companies the authors have worked with―presented using a global manufacturer as an example
• Activities, questionnaires, and examples
• A self-assessment tool to help you measure progress, identify gaps in team performance, and determine team readiness for the next stage

This resource-rich book includes a CD with supplemental activities, challenges, facilitated workshops, templates, tables, and questionnaires―tools designed to ease each participant’s path to project success.

• Sales Rank: #1380855 in Books
• Published on: 2012-07-13
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x 6.00" w x .75" l, 1.20 pounds
• Binding: Paperback
• 378 pages

About the Author

Maxine Attong is passionate about writing, facilitation, and business process improvement. Her strong belief in the power of facilitated teams, the creativity of human beings, and the need for alignment between strategy and process has served as impetus to document her thoughts and experiences in the business process improvements field. Maxine is a graduate of the University of the West Indies (BSc., Accounting) and a Certified Management Accountant (Society of Management Accountants, Ontario). She is also a Certified Manager of Quality with the American Society for Quality, and a life and business coach. Maxine is the chief executive officer of eink Global Company Limited. The company exists to "enhance vision―one process at a time."

Terrence Metz is a founding principal partner and vice president at Morgan Madison and Company. For more than 20 years, through professional and academic endeavors, Terrence has focused on teaching people how to think rather than what to think. His experience has proven that the two most important components to high-quality decision making are:

1. Nobody is smarter than everybody.
2. There is usually more than one right answer.

Terrence is passionate about using and teaching facilitation so that people become more collaborative. He is the lead instructor and primary curriculum developer for MG Rush Performance Learning and introduced the concept of holism to the field of structured facilitation as a method for keeping meetings on target and aligning objectives across an entire organization. With a BS from Northwestern University (NWU, Evanston, Illinois) and an MBA from NWU’s Kellogg School of Management, his experience also includes a Six Sigma Green Belt from Motorola University and additional graduate work in intercultural decision making at Marquette University.

Most helpful customer reviews

5 of 6 people found the following review helpful.
Great for beginners, but missing key elements
By Business Analysis Instructor
I recommend this book to the process improvement neophyte. It is an easy read and understandable. The book provides a straightforward improvement process with best practices and facilitation techniques. The improvement process starts with forming a process improvement team and selecting processes for analysis and ends with evaluating new process results. If you have never done a process improvement project before this is probably the best step-by-step manual with lots of details and tools.
However, as an experienced business analyst I give the book a three star rating due to some disappointments with the book's improvement process omissions.

* Value chains and the danger of improving only sub processes rather than the entire value chain is not addressed.
* Stakeholder resistance was identified as a concern, but not as a source of risk. Resistance was not listed as an entry on the risk register.
* Risk was not clearly delineated as threats and opportunities with separate risk registers.
* Leading and lagging process measurements for composing a new process owner dashboard was not discussed.
* Non-value activities required by auditors were not clearly highlighted. If these activities are eliminated an unsatisfactory audit could follow.
* A hierarchy of process improvement proposals based on levels of process owner risk tolerance was not clearly discussed.

Had the above items been addressed, this would be a dynamite book deserving of a 5 star rating. But, it doesn't. With these omissions, I believe the book is overpriced. Perhaps one might rationalize the price considering a CD containing various tools accompanies the book.

7 of 9 people found the following review helpful.
A refreshing return to a practical approach in addressing fundamental business issues
By Ivor Telemaque
Within recent years we have been bombarded by a plethora of business and management books, which have encouraged us to adopt a range of esoteric ideas, represented by such figures as Sun Zu, Attila the Hun, Genghis Khan, Ghandi and even God, not to mention Star Trek, to provide answers to critical management issues. Maxine Attong's and Terrence Metz's book, "Change or Die: The Business Process Improvement Manual", is a refreshing return to a practical approach in addressing fundamental issues faced by businesses in today's world. The core strength of the book lies in its people centered approach and its involvement of employees at every stage of the business process improvement cycle. It confronts and provides clear and concise solutions for such critical issues as aligning goals and objectives to the overarching vision, determining the core processes that impact the business, change management and the establishment of teams that can effectively implement the improvements that are required. It provides an easy step-by-step methodology for substantially improving business processes and thus business performance. The book is filled with wonderful and perceptive insights that are often overlooked in today's business world, where the ethereal seems to have triumphed over substance. I strongly recommend this book

2 of 2 people found the following review helpful.
Great book!
By shetrim
Many business improvement programmes have stuck rigidly to one type of approach, however in today's global arena there is a new breed of recommendations for carrying out business process improvements. The new rules for such changes are highlighted in Attong and Metz, (2013) publication entitled Change or Die. The authors take a hybrid over- arching approach which draws on the good from previously identified methodologies and training techniques. The strategy applied to their methodology is one of facilitated teams and stakeholder engagement delivered through the creativity of individuals and the need alignment between strategy and process. Based on case studies their research summarises the types of engagement, team building and business process improvements that could be applied to a given project to bring about the desired end state. They conclude that no one person is smarter than everybody and that there is usually more than one right answer. Much of their research has included the use of Hurson's productive thinking model.

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[K305.Ebook] Ebook 757/767 Pilot Handbook: Simulator and checkride procedures (Airlinr Training), by Mike Ray

Ebook 757/767 Pilot Handbook: Simulator and checkride procedures (Airlinr Training), by Mike Ray

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Flying the Boeing 757/767 simulator during the check-ride can be an airline pilot's worse nightmare; and Captain Mike Ray knows what would make the check-ride go much smoother and actually give you the information to create the impression that you know what you are doing. 404 pages of technical information and procedures. It is all illustrated with the lavish use of graphics and applicable artwork. The text is written in a manner that lends a touch of humor and yet makes the information seem simple and easy to remember. So come along as Captain Mike tells us how to fly the Boeing 757/767 from cold-dark start to final secure checklist.

• Sales Rank: #1803249 in Books
• Published on: 2011-11-01
• Original language: English
• Number of items: 1
• Dimensions: 9.00" h x .91" w x 6.00" l, 1.19 pounds
• Binding: Paperback
• 402 pages

About the Author
Captain Mike Ray has been strapped to airplane seats all his life; though now retired, he has put all the stuff he knows about flying into books that are crammed with illustrations, graphics, and descriptions that reflect his life-long love affair with aviation.

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1 of 1 people found the following review helpful.
Clear, Concise Quick Reference
By ML
I've used the 737-300 version in the past and its pretty good study aid… looking forward to seeing how this compares after training… but so far looks good.
Update: system info is good but the procedures are out of date, at least for united SOPs... Actually found it to be more of a distraction then helpful...

1 of 1 people found the following review helpful.
As a guide line, works...
By Ricardo Marchesini
It's appropriate for basic knowledge, considering that you have never been in a simulator before... If you already flight the airplane, nothing knew.... A good guide line....

0 of 0 people found the following review helpful.
Five Stars
By Jaris

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[U416.Ebook] PDF Download Starting Advanced Mathematics: The Essential Foundation, by Hugh Neill, Sarah Payne

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Starting Advanced Mathematics is a self-study guide for students who will be continuing their study of Mathematics after GCSE either to AS/A level or as part of the International Baccalaureate. It will enable students to consolidate the basic algebra and trigonometry skills that they will require during their study of advanced Mathematics. Other GCSE formulae and results that they may require during their post 16 studies are included for reference. The book is also a valuable revision aid for Higher Tier GCSE students who need more practice in Algebra and Trigonometry.

• Sales Rank: #4585426 in Books
• Published on: 2002-03-14
• Released on: 2002-03-14
• Original language: English
• Number of items: 1
• Dimensions: 9.69" h x .28" w x 7.44" l, .61 pounds
• Binding: Paperback
• 130 pages

About the Author
Trevor Johnson and Hugh Neill are both very well established authors, A Level examiners and maths consultants. Trevor is the Chief Examiner for Edexcel's International GCSE and was joint editor and author of the recently published Edexcel GCSE Mathematics series.

Sarah Payne is senior lecturer in social policy at the University of Bristol

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[U172.Ebook] Free PDF CRM at the Speed of Light, Fourth Edition: Social CRM 2.0 Strategies, Tools, and Techniques for Engaging Your Customers (Consumer Applicati

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Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work.

Written by CRM guru Paul Greenberg, CRM at the Speed of Light, Fourth Edition, reveals best practices for a successful Social CRM implementation. Greenberg explains how this new paradigm involves the customer in a synergetic discussion to provide mutually beneficial value in a trusted and transparent business environment.

Throughout this definitive volume, you'll find examples of the new strategies for customer engagement and collaboration being used by cutting-edge companies, along with expert guidance on how your organization can and should adopt these innovations.

CRM at the Speed of Light, Fourth Edition, reviews the latest technological developments in the operational side of CRM, including vertical applications, and explains the fundamentals of the multifaceted CRM framework.

Find out why Paul Greenberg was named the #1 CRM influencer by InsideCRM in the completely recast edition of this international bestseller.

Praise for CRM at the Speed of Light

"[This book] is a testament to Greenberg's profound grasp of the control revolution that is upon us. Customers seizing control from business. Citizens demanding control and accountability from their governments. Political campaigns and charities being rewarded by shifting power to their supporters. Quite simply, it is the definitive work for anyone committed to putting the social customer at the center of their operation." -- Brian Komar, Director of Interacitve Marketing and CRM, Center for American Progress

"With great insights, great stories, and great information, Paul Greenberg analyzes the impact of every major industry development on vendor/customer relationships. Not only is he on top of his game, he makes reading this edition as enjoyable as it was to read the previous three. This is an absolute must-read for anyone serious about understanding how to best serve today's social customer." -- Brent Leary, CRM industry analyst and co-author of Barack 2.0: Social Media Lessons for Small Business

"This edition is packed with new insights about how online conversations are changing the nature of customer relations. Think the CRM market is crazy now? Hitch a ride on Greenberg's shoulders because you ain't seen nothing yet." -- Paul Gillin, author of The New Influencers and Secrets of Social Media Marketing."

"As we make the shift to SCRM, Paul's insights provide a much needed framework on how to navigate a more connected, social, and collaborative enterprise." -- R "Ray" Wang, Partner, Enterprise Strategy, Altimeter Group, LLC

"Paul Greenberg is one of the most astute minds in CRM and social media today. His book remains the bible for companies employing CRM. The added focus on blending new and social media into Paul's philosophy of CRM will keep this as the first book companies reach for to enhance the customer relationship in the new century." -- Jay Dunn, Vice President of Marketing, Lane Bryant

"Paul Greenberg shares his unparalleled expertise on the dramatic evolution from CRM 1.0 to CRM 2.0 with unique insightful examples. It is a must read for anyone looking to transform the potential of CRM into long-lasting competitive advantage in a rapidly changing business environment." -- Jujhar Singh, Senior Vice President, SAP CRM Product Management

• Sales Rank: #249908 in Books
• Published on: 2009-12-09
• Original language: English
• Number of items: 1
• Dimensions: 9.20" h x 2.00" w x 6.30" l, 2.36 pounds
• Binding: Hardcover
• 688 pages

About the Author

Paul Greenberg is President of The 56 Group, LLC, and one of the world's leading authorities on CRM.

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12 of 12 people found the following review helpful.
If you call yourself a CRM consultant, you've gotta read this
By Michael Boysen
As a "CRM" consultant, it's been hard enough trying to bridge the gap between "CRM software" and what CRM really is. Paul explained the differences (operationally) in his first three editions (I read 1 and 3). While CRM successes have been on the rise, I've seen little change in the markets I work in. Do they fail? No. Do they exceed beyond everyone's wildest expectations? Absolutely not.

We have this problem, as people, that we want things the way we want them. Many businesses want software that solves their problems. Many customers now want businesses to change the way they are engaged. Can you see the problem? No? Then as a business owner, you really owe it to yourself to read this book because it will open your eyes. You'll start looking at your teenager's behaviors and realize that you're not selling to Barney Fife anymore.

And as for you CRM consultants (full disclosure, I'm one of them) you will see how much value you leave on the table each and every day you build a practice around "fields and screens". Yes, software is the answer -- to how to support processes that engage customers in totally new ways. CRM at the Speed of Light 4th Edition will paint a clear picture of the changes we face as business leaders and as consultants who hope to make our businesses, or our clients, more competitive in the loyalty game.

I didn't think I would see ways to bring Social CRM into the middle market arena. But now I see how the social customer is going to demand it. Maybe not tomorrow...but certainly by next week.

1 of 1 people found the following review helpful.
At first, regret, then delight!
By Paula Crawford
I must admit, when the book arrived I had a sinking feeling...650 pages or so on top of all of the other stuff I have to read. But the book is a sheer delight and I find myself rushing back to read more. It's also chock a block full of incredibly useful and interesting information.

Social CRM is primarily about listening to the voice of the customer and bringing it deep within the organisation to inform and scuplt strategy. It focuses on customer engagement and building end-to-end customer experiences that delight and build loyalty. Social media is just one part of a much bigger picture in understanding and communicating with the customer. The old rules of CRM still apply, but social CRM adds a further dimension (probably the most important) to a key business process that can impact ultimately whether a company succeeds or fails.

Paul Greenberg is a very entertaining writer and I found myself agreeing, nodding, calling to mind examples in my own life and business and at times, laughing out loud. This is a great book and I wish I'd known about it sooner. It's filled with tons of really good stuff, and the writer builds argument upon argument illustrated with lots of relevant examples and input from industry experts. It's weighty but punctuated with lightheartedness. I especially love his use of the English language with full sentences comprising of "Gulp." and "BUT."

To my mind, this book is for every business, big or small. Greenberg is a phenomenal teacher and is generous with his knowledge. A revolution is underway for sure and the winners will include Greenberg's thinking in their strategy.

I was just a little disappointed that there wasn't a reference section, but then realized that the information had been built on a breath-taking array of sources - social conversations, blogs, wikis, industry contacts, phone intervews...the list goes on and on as well as the traditional stuff - academic papers etc. It would have required another tome.

Not only is 650 pages too short - I can't wait for his next book, I know, I know, you said it before, Paul, no more CRM books. Ah go on!

0 of 0 people found the following review helpful.
Must Read!
By txguitarman
Our Lean Manager suggested this as a resource for getting an in depth knowledge of CRM. It is that and more! It is entertaining and thought provoking along with providing multiple resources to continue the journey. I can tell that I will be returning to this and rereading several of the chapters over again.
Even though this was printed several years ago, I feel most of the content is still relevant.

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